Frequently Asked Questions
Please give us a call on 01382 229733 or email us at sales@aimers.co.uk
We aim to get back to all enquiries within 48 hours.
No we also sell complimentary products for bean to cup machines and products that you may sell alongside coffee and tea.
Our factory is located at 7 Faraday Street, Dundee.
Absolutely – we welcome all existing and prospective customers to our factory in Dundee. Please get in touch to organise.
We have around 25 employees from the team who make our fantastic products to the ones that sell it to our lovely customers!
We source coffee and tea from many countries around the world.
We have a talented factory team who roast and blend our wonderful coffees and teas. The best way to find out is to organise a factory visit!
We sell standard blends as well as Fairtrade, Organic & Rainforest Alliance.
We manufacture private label coffee and tea for many clients – this means what we do is bespoke so please get in touch to discuss your specific requirements.
No – we welcome all customers small and large
Yes we do but we need to understand what you would like to purchase and then we can look at how to make it as efficient as possible for both parties.
Ooops, sounds like something went wrong. Please give us a call on 01382 229733 or email us again on sales@aimers.co.uk
Yes, our wonderful sales team will keep you updated and book in deliveries where relevant.
Welcome back! Of course, we would be delighted to be of assistance again.
This varies by product and format. We can advise during the initial phase of conversations.
Once an order is placed, with final artwork it takes 7-10 working days. We will guide you through the process and update on timelines.
No, we don’t. We believe in long term relationships, quality and consistency for our customers which we prioritise. We would only increase prices due to market conditions.
Yes, we have a training academy. Click above to learn more.
Absolutely – please see link above to our web shop.
Yes, we are always looking at how can be more sustainable throughout our business from the packaging we use to the energy that facilitates our factory.
Yes, please see our ethical policy for further information.
We are sorry to hear this.
- If your complaint relates to a product please email technincal@aimers.co.uk
- If your complaint is something to do with your account/sales or service please email info@aimers.co.uk
We welcome all feedback – you can email us at info@aimers.co.uk
